“Those who have iPhones have had one problem or another and it’s just happens. I think you’d rather go get a root canal than go to the genius factory or whatever it’s called.”
Bubba: Spice, yesterday you had a little bit of a situation. We’ve all had this situation and I know that you don’t want to be a surround. Those who have iPhones have had one problem or another and it’s just happens. I think you’d rather go get a root canal than go to the genius factory or whatever it’s called.
Spice: The genius bar, please.
Bubba: If somebody was to able to spend a few minutes with Steve Jobs, the CEO of Apple, if they would say that you got a great thing going on but the way that your genius lab or genius bars treats your customer service or your repair division of apple it’s just it talks down to people.
Spice: Yeah, look, I mean sorry we’re not always smart as everybody that works in
an Apple store. I apologize I have a phone made by your company I need to get it fix. Well, I can’t just walk in there and get it fixed. I have to go online. I have to make an appointment. I’ve got to show up early for my appointment make sure I’m on time and make sure I check in and all this kind of crap and chances are they’re just going to tell me I need a new phone anyways and it’s going to cost me couple hundred bucks.
Bubba: And you’re an idiot.
Spice: Yeah, and then they’re going to tell you, you’re an idiot, move.
Bubba: So anyway, Spice had a problem with his iPhone. What was the problem that you have?
Spice: Well, what happened was I dropped it the previous night and the LCD screen that got messed up. So just the screen it went blank on me so literally I had no phone access which was driving me insane.
Bubba: Right. Much either problem that I had when all of sudden my sim card just kept saying no sim, no sim, no sim and I have to reset my call.
Spice: Well, you’re exactly right, yeah.
Bubba: So, you have a problem with your iPhone.
Spice: Yeah, problem on my iPhone. I’ve had this problem with my last one, actually and I took it to the genius bar or whatever they call it and they took one look at it, well, you’re going to buy new one. So, it cost me two hundred bucks or whatever to get a new one and I didn’t question it I just go up. I guess that’s cost doing business and move on. But so yesterday I actually questioned it in someplace.
Bubba: Yeah, Ross who kept the place called iHospital.com. Now, not only is an online deal so if you live outside of Tampa you know you can send it in or I guess but it’s physical store as well. And I asked you about on the breaking like you know what I don’t really want to talk about it because I have so many wonderful things to say about this place. It’s such a breath of fresh air, I rather save it on air so be it.
Spice: It just really was nice because again my LCD screen was messed up and I don’t know if I need a new phone or not so I brought it in there and you know everybody super friendly and they’re like, “Okay what’s the problem?” I go okay well my screen here it goes. “Okay cool. I’ll be right back. Give me about 5 minutes.” So, literally took my phone back there brought it out no more than 5 minutes later and knew all the place is busy. I mean it had a lot of customers in there. Brought about 5 minutes later, people are friendly, courteous and the whole thing is fixed like brand new.