iHospital was mentioned in the Wall Street Journal for the second time in 24 hours! We owe our customers and fans a huge thank you for your continued support and online love.
The first WSJ mention was a video titled Broken iPad? Take It to the iHospital and talks about why iHospital is different than other repair shops. He also points out why iHospital caught his eye. And it wasn’t just our green scrubs!
Guess who has been dubbed “The King” of the Apple Community? Our very own D.i.D. Doctor of iDevices Ross J. Newman, founder and CEO of iHospital!
A Brief History
Ross got the entrepreneur bug young… really young. He opened his first business at the age of 12, a jewelry company appropriately called Ross Jacob Jewelers. As he grew up, his passion for business continued to do likewise. At the age of 19, Ross dropped out of college and started another business selling sports memorabilia and collectibles. Soon afterwards, he began running a hotel in New England as well as operating five retail clothing stores. Still not impressed? In 2006, he started an exclusive clothing distribution company selling high-end brands to stores up and down the East Coast.
The Consumer Electronics Show (CES) is hands down, the largest consumer technology conference in the world. It’s taking place from January 10 – 13, 2012 in Las Vegas, Nevada. Rest assured, this isn’t the lame conference you try and get of attending each year. This is the conference of the year where you get to see the latest and greatest in technology from big names such as Nokia, Samsung, LG and more. Over 100,000 people attend every year – you know it’s going to be good. It’s like Disneyworld for Tech Geeks like us! iHospital’s founder and D.i.D. Doctor of iDevices Ross Newman will also be attending – come say hello if you see him! Here are 3 sure-fire reasons you must attend CES 2012 this year!
Today is the day millions have been waiting for! It’s new iPhone day! It’s available on a variety of carriers including Verizon, AT&T and Sprint. I recently had the opportunity to chat with Ross Newman of iHospital about the release of the new iPhone 4s and iOS 5. Ross is an entrepreneur who started iHospital, a company which services Apple products. Ross was able to give his expert opinion about the new releases and what they mean for us!
Background on Ross Newman
He first fell in love with the Apple in 2007 when he purchased his first iPhone. He became obsessed with how they worked and the way they were built. He became heavily involved with the modmyi community and became an expert in everything to do with Apple. His iPhone purchase led to the purchase of his first Mac and since then there has been no turning back. Eventually he began repairing Apple products which led to the opening of his first iHospital in Tampa. They work with the regular consumer as well as organizations such as the Tampa Bay Bucaneers. He has owned every device Apple makes and after speaking with him, I would call him one of Apple’s biggest brand ambassadors. He is a developer for the iPhone which gave him access to the beta version of the new operating system and he was kind enough to give me his first impressions as well as insights.
Three Game Changing Features of iOS 5
Notifications- No longer are you interrupted when you are using your phone by pop up block notification. Notifications have been seamlessly integrated into a new drop down bar that can be accessed from any screen by simply swiping down similar to the notifications system on Droids. This simplistic and streamlined feature is full of customization which allows you to get notifications from the applications you want. You are also notified through a banner at the top of your iPhone when anything occurs! When you are ready to check them out simply swipe down and there you go!
iMessage – For years Blackberry users have clung to the all important BBM. Apple has addressed messaging within it’s platform with a great new feature called iMessage. This platform is simple to use and automatically recognizes that the person you are looking to message also has access to the feature. No need for messy pin numbers! The amazing feature even works across multiple devices including the iPad! Rumor has it that we will eventually be able to use it on other products as well!
Twitter Integration - Apple also worked closely with Twitter to integrate directly into the new platform. You now can sign into Twitter through your settings and can use it to tweet from a multitude of applications including the camera and Safari! Now sharing media and links on Twitter is that much easier and will certainly impact the usage of millions of users. Twitter is no longer an application but now a part of the operating system.
Apple has the unique ability to see what people want before they even know they want it. We’ve seen this several times including the skepticism when the iPad was announced. People didn’t see the need or truly desire a tablet. Many even questioned Apple’s decision to make the new device. Today many are saying the same thing with Siri. Siri was previously an application that was eventually purchased by Apple. Siri is the new voice operated system that allows you to talk to your phone and have it provide answers. You can dictate a text message or ask it to find you a local Italian restaurant. After a few moments it provides the answer for you! Many question if this will take off and if it is truly needed. But as Ross and I agreed, Apple knows what I want and need better than I do. The only thing keeping this from the hands of everyone is the fact that you need to have the newest iPhone in order to use it.
Predictions from Ross
I asked Ross to share with me the direction he predicts Apple will go and he obliged with giving me a variety of exciting directions. He predicts that we will see the iPhone 5 released in the summer and Apple will return to the summer release cycle. The iPhone 5 he predicts will not have a screen size increase but will probably move away from the glass back we’ve seen with the iPhone 4 and 4S.
The next big product he predicts will be the Apple TV. Not the box that’s being sold currently but a true television that will integrate and work with the entire Apple product line. I probably don’t need this but I know I will definitely want it!
iHospital, a burgeoning repair company devoted to the health and happiness of all things Apple, recently opened its first New York location inside Shakespeare & Co. Booksellers on Broadway, across from the NYU campus. With the recent release of the iPhone 4S, followed by the death of the great founder himself, Steve Jobs, the business’ expansion into New York comes at a time when Apple seems to be on everyone’s mind
Rapidly growing across the United States, the repair center functions as a kind of “one-stop shop,” with myriad services for Apple iDevices and computers along with knowledgeable, Apple-certified “D.i.D Doctor of iDevices,” some of whom were referred by Apple Store Genius Bar experts.
From dead batteries and damaged headphones to hard drive upgrades and data transfers, the iHospital is quickly establishing itself as an alternative to the Apple Store, priding itself on free diagnostics and speedy, thorough fixes. Unlike the Genius Bar, there is no appointment scheduling required.
William Sharpe, an expert at the New York iHospital, says the problems people come into the shop with are vast, though a majority of them do involve earlier iPhone models—most notably cracked and broken screens.
Despite being in the heart of the NYU area, Sharpe says the customer base at the new location has been diverse, beyond just students and teachers.
“It’s a really wide demographic—people from all over the city, from New Jersey and Brooklyn are coming in. Apple stores have all been referring to us, even Best Buys.”
Dr. Ross Newman, founder of iHospital, has previously said, “The new iHospital location blends the classic bookstore character of Shakespeare & Co. with the high-tech expertise of iHospital. The combination of old-world charm and literary excellence of Shakespeare & Co. makes this a one-of-a-kind experience. When you combine the tradition of Shakespeare with the leading-edge technology of Apple products and our stellar repair services and accessories, you create a revolution.”
The location also ran a recent Groupon promotion that shed light on the vast number of iPhone users and attested to the demand for Apple service
“We sold over 400 Groupons—so far, only 30 people have come in to use them,” noted Sharpe, hinting at the large customer group bound to appear at some point in the future.
Sharpe added that many of these people may have purchased the Groupon not for immediate help but to have as backup should they ever need service on their device.
In late 2009, after Newman was able to repair a customer’s shattered iPhone screen within minutes, the iHospital idea was born. Newman, who previously worked as an Apple developer and writer of custom software for iPhone and Mac operating systems, was dubbed “the king of the global Apple community” within a year of the business’ founding by several global Apple forums.
Newman became an Apple Certified Macintosh Technician and, after posting a few ads, developed a following in a matter of weeks. He opened his first flagship store in Tampa, Fla., before opening three additional locations. This year, iHospital plans to open a second New York location, on 68th Street and Lexington Avenue near Hunter College, providing further service for the ever-growing Apple product line.
“Our whole goal,” said Sharpe, “is to make it so that people can walk in and get help right away. Most repairs can be done while you wait or by the next day.”
iHospital is fast becoming the top place to bring Apple products for a full diagnosis, evaluation and repairs. With the Atlanta location at 3655 NE Roswell Rd. in Atlanta, it’s a convenient location for most people.
Once a free diagnosis is made, the scrub-clad D.i.D. Certified Technicians quickly begin their operating procedures. No appointment is necessary and most iPhone repairs and fixes are made while you wait, with most services coming with a one-year warranty.
The iHospital with Owner Ross Newman Fox Good Day Tampa Bay 813-841-7000
Commentator: When you’re in a bit under the weather you just pick up the phone you call your doctor but what happens when your iPhone is sick. Ross Newman is the iPhone doctor and he joins us from the iHospital. Good to see you. How you’ve been, man?
Ross Newman: Good, how are you?
Commentator: I’m good. Thank you. Okay. If you don’t want to go wait in line, you don’t want to go to the genius bar at the Apple store we can come to your place, right?
Ross Newman: That’s correct. Come on down we can help with just about anything that you have that’s Apple.
Commentator: Okay, so I accidentally dropped my iPhone into the toilet and it gets water in it. How much you’re going to charge me to fix it?
Ross Newman: You know we don’t have a flat rate for water damage but I tell you that lots of time it’s going to be cheaper than what’s going to cost to buy a new phone so you ship it down and let’s take a look at it ’cause we can fix it about probably 9 out of 10 times.
Commentator: What if I am living the Gemini, leave my iPhone on the roof of my car when I’m backing out and it falls and it cracks the screen? That happened to me by the way.
Ross Newman: That’s exactly what happened right here to the new iPhone 4.
Ross Newman: So, we bring it in and that is it’s exactly what happens. It happens all the time these phones, people will leave them on the roof of their car and just drop them and go fly and you see they break the front and the back of them but it doesn’t take much for us to fix because we get it brand new again within a matter of 15 to 30 minutes.
Commentator: Ross, are you telling me you can fix that broken phone like that?
Ross Newman: Oh, yeah, we can fix it and we can fix them pretty quickly.
Commentator: And how much for that fix cost?
Ross Newman: On the iPhone 4 it’s a little bit more than other repairs cost or some many different features inside the iPhone 4, it cost a little bit more to fix but that repairs about $179. It’s still cheaper than Apple and you’re going to keep all your data on the phone as well.
Commentator: So, as bad as that phone looked that you were just showing us, that phone is fixable and it’s going to be working fine in just a little time?
Ross Newman: Exactly.
Commentator: Tell me some of the worst things you’ve seen across that have come in the door.
Ross Newman: Some of the worst that have come in the door you know we’ve had a lot of cops who dropped their phones chasing different criminals. Couple of different people who’ve been in Busch Gardens dropping their phones off roller coasters but in really bad shape but you know we get them working again.
Commentator: I’m surprised they even were able to find them and I saw the iPad there, is it all things Apple you fix there not just iPhones?
Ross Newman: It’s everything Apple. I tell you we do a lot of Macintosh computer repairs here. A lot of failing hard drives, these hard drives in any computer they go bad, they fail and you can lose all your data but we have a great team here that can recover data off pretty much any hard drive, any Mac computer and recover all the data put a brand new hard drive and at same the day and get you up and speed back running again.
Commentator: Hey, we got to go but I got to tell people I know that the boys already done a story on you along the way and I know a lot of people have seen this story watch it here Fox 13 and they found you guys. We’re awfully glad we’ve been able to show you off a little bit, okay.
Ross Newman: Thank you as well.
Commentator: Alright, we’ll tell everybody in case you don’t know the iHospital is at 4530 West Kennedy Boulevard and if the phone is working and you want to give them a call the number is (813) 841-7000.