How-To Reset iPhone X Series

Posted on January 10, 2019 in How To, iHospital Services


There are times when your device might become unresponsive, the screen might not show an image, or apps might not open or behave properly. There is “reset” for all situations, which can resolve these issues 90% of the time.

Connect to iTunes logo

Power Cycle

A Power Cycle is simply turning the phone off and back on. To power off your iPhone X/XS/XR/XS Max or new iPad Pro:

  1. Press the volume up button and quickly release
  2. Press the volume down button and quickly release
  3. Press the right side button until “Slide To Power Off” appears on the screen
  4. Swipe to power off the device

Hard Reset

If you are unable to power off your device by the above steps try a Hard Reset:

  1. Press the volume up button and quickly release
  2. Press the volume down button and quickly release
  3. Press the right side button until the device powers down and the Apple logo appears on the screen (be patient!)

Recovery Mode

If a traditional Power Cycle and Hard Reset do not restore normal function to your device, there could be a deeper software issue.

First check to see if your device is running the latest iOS. If you are unable to update the device a restore might be required. Back up your device to iTunes or iCloud and try the following steps:

  1. Connect your device via USB to a computer running the latest version of iTunes
  2. Press the volume up button and quickly release
  3. Press the volume down button and quickly release
  4. Press the right side button until the device powers down and the Apple logo appears on the screen
  5. Continue holding the side button after the Apple logo appears
  6. Release the side button after you see “Connect to iTunes” logo on the screen.
  7. Follow the on screen prompts in iTunes to Update or Restore to factory settings.

DFU Mode

If all of the above fails there is one last option for restore – DFU (a.k.a. Device Firmware Update) Mode. This method of restore bypasses the operating system installed and restores the device at the firmware level. Here are the steps for DFU Mode Restore:

  1. Connect your device via USB to a computer running the latest version of iTunes
  2. Press the volume up button and quickly release
  3. Press the volume down button and quickly release
  4. Press and hold the Side button for 10 seconds until the iPhone’s screen turns black
  5. Continue holding the side button and press and hold the volume down button for 5 seconds, and then release the Side button while continuing to hold the volume down button for an additional 10 seconds. (The screen should remain black on the device if performed correctly).
  6. Follow the on screen prompts in iTunes to restore the device to factory settings.

If you’re still experiencing issues after trying these steps, stop by your local iHospital. Our trained and certified “Doctors of iDevices” can answer your questions, and provide a free diagnosis and repair quotes. No appointment necessary!

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